ARAMARK Hospitality Services Manager - Harvest Table in Memphis, Tennessee
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .
Position Description: Responsible for the daily operation and management of a location. Assist with planning, directs and coordinates food service execution for the front of the house operations in order to deliver a finished food product to the guest.
Scope of Role: Ensure dining operations connect to Harvest Table Culinary Group Executional Framework. Coach supervising team and associates by creating a shared understanding about what needs to be achieved and how to execute to create a world class dining experience. Reward, recognize and develop associates. Ensure safety and sanitation standards throughout the location.
Key Attributes and Responsibilities:
Provide oversight of day-to-day front of house operations and deliver high quality food service
Assist Hospitality Services Director in establishing & maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
Determines staffing needs and supervises associates to ensure location is operating in accordance with policies and procedures.
Assist with promotions and marketing of services and events for the location
Assist with hiring and onboarding of new associates and evaluating work habits and standards.
Establish standards for associate performance, service excellence, and engagement
Engage with and ask guest about the quality of their service and handle any concerns) while maintaining a positive attitude.
Partners with location managing team to conduct monthly inventory controls, quality assurance audits, cash and safe audits to comply with Harvest Table Culinary Group standards
Manage resources to ensure quality and cost control within budgetary guidelines.
Implement and maintain Harvest Table Culinary Group agenda for both labor and food initiatives. Create value through efficient operations, appropriate cost controls and profit management.
Ensure full compliance with Operational Excellence fundamentals, including food and labor. Direct and oversee operations related to production, distribution and food service.
Maintain a safe and healthy environment for partners, guest and associates. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.
1-3 years’ experience in food service operations; restaurant, retail food outlet, residential dining, etc.
Bachelor's degree or equivalent experience.
The ability to manage in a diverse environment with focus on the partner and service excellence is essential to success in this role.
A strong value system, unquestioned integrity and good listening skills.
Excellent communication skills.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran