Mercy Medical Center Clinton Control Desk Coordinator - Radiology Medical Office in Mercy Health West Michigan Hospital Campus - Grand Rapids, Michigan


GR101_15001 Radiology Diagnostic

Expected Weekly Hours:



Day Shift

Position Purpose:

Job Description Details:

Provides day-to-day support for the Radiology Department. Responsible for greeting patients, collecting appropriate information and scanning documents to the patients'' medical record. Enters orders and makes sure that all requirements for examination and charges are met. Facilitates the timely and efficient flow of patient and medical information for five modalities. Interacts with hospitals, patients, and physician office personnel, greets and directs vendors and others as appropriate. Gathers necessary information for future patients to assist with a workflow. Trained to assess patients'' needs while waiting in Radiology for their exam or transport. Will assist with the transportation of patients to facilitate a smooth workflow. Maintains patients electronic medical record when requests are made for reports, CD, or film images.

  • Appropriately greets patients, confirms patient information, visit notifies, processes all required paperwork and scans appropriate documents, generates communication orders, and prepares patient appropriately for exam. Monitors flow of patients through department, notifying patients and key staff of delays or changes in work assignments for five different modalities.

  • Verifies physician orders, clinical information, and supporting documentation. Calls patient to verify appointment.

  • Follows established protocols and guidelines in coordinating the scheduling of a wide variety of exams, both future and same day. Collects necessary information from physician offices and nursing units for completion of exams.

  • Digitizes, prints and/or packages films, reprints, digital CD’s, and reports for distribution/delivery to Patients, physician offices, hospital departments, and medical staff. Pulls list of scheduled patients for the various departments; pulls all necessary jackets/reports for upcoming procedures and digitizes pertinent studies accordingly.

  • Monitors patients in the Radiology department pre and post exam time. Responds to patients as appropriate and checks on their needs. Understands how to call Priority One or Code when intervention is necessary.

  • High School graduate or equivalent. Certification or re-certification in Cardio Pulmonary Resuscitation (CPR) within three months of hire.

  • One year of clerical and patient work related experience or vast knowledge of hospital setting. Previous experience with managing an office setting or care of patients preferred.

SHIFT: part time, benefit eligible, 20 hours/week, variable between 5am-3pm, weekend and holiday rotation.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.