ARAMARK Concierge – LCMC Touro Infirmary - Food in New Orleans, Louisiana

Overview:

About Aramark

Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .

Description:

Position Summary: The Concierge position is responsible for ensuring guest satisfaction by assisting with guest needs, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Concierge may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Essential Functions:

  • Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

  • Greet and provide customer service to guests while anticipating their needs

  • Fulfills special requests made by hotel guests and participates in the organization of special events

  • Arrange events, excursions, transportation etc. upon request from hotel residents

  • Schedules and assigns daily work assignments the guest services team and oversees completion of tasks

  • Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail

  • Other duties and tasks assigned by manager

Qualifications:

  • Previous guest services experience required

  • Supervisory experience in a related role preferred

  • Demonstrates excellent customer service skills

  • Demonstrates interpersonal and communication skills, both verbal and written

  • Demonstrate organization skills, accuracy, and attention to detail

  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran