Tower Health Representative Patient Access- Rehab or Outpatient Therapy in Reading, Pennsylvania
Patient Access Representative duties may include:
The Patient Access Representative will assist with daily operational issues in a manner that meets or exceeds expectations for patient access, courtesy and understanding of issues and accuracy of response.
Schedules all appointments for patients using the computerized scheduling system and works with the Supervisor to meet these goals.
Responds to calls including patients, physicians, site staff and peers and determines the urgency of the situation.
Confirms patient appointments and gives appropriate instructions by telephone.
Completes registrations in a professional, accurate, customer-oriented and timely manner.
Obtains and verifies information about patients health insurance electronically during the pre-registration process as outlined according to standard operating procedures.
Participates fully in department quality and improvement initiatives.
Maintains flexibility in work schedules to meet business needs including over-time.
Experience and Skills required:
High School Degree or GED required.
Customer Service Experience required.
Ability to work independently and also take direction.
Ability to speak clearly and concisely with good telephone etiquette.
Experience in a medical office setting with knowledge of medical terminology.
Requisition ID: 2018-23108
Name: PFS Patient Access
Hours per week: 32
External Company Name: Reading Health System
External Company URL: https://www.readinghealth.org
Street: PO Box 16052
Post End Date: 1/18/2019
Work Schedule: Mon- Fri 1030AM- 7PM; some weeks 7AM-330PM