Mercy Medical Center Clinton Patient Service Representative (Elm Clinic) - Full Time - Days in Saint Alphonsus (Clinic) - Caldwell, Idaho


ID101_55540 Peds - Elm

Expected Weekly Hours:



Day Shift

Position Purpose:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

Job Description Details:


  • High School Diploma or equivalent required

  • Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

  • Experience with process improvement or lean philosophy preferred

  • Demonstrated excellent customer service attitude/behavior

  • Demonstrated proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism, and quality focus

  • Ability to functions well in a team focused environment

  • Demonstrated independent problem solving and critical thinking abilities

  • Demonstrated computer skills including MS Word, Excel, and Outlook and 10 Key


  • Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions

  • Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

  • Maintains operations by following policies and procedures and reports needed changes

Patient Registration Essential Functions:

  • Acknowledges and greets patients immediately, providing a positive customer service experience

  • Registers patients for appointments and completes paperwork

  • Verifies and updates existing patient and insurance information

  • Keeps patient appointments on schedule by notifying provider of patient’s arrival

  • Informs patients immediately of delays, explains why, and the anticipated wait time

  • Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

  • Maintain knowledge of different payer practices and deductibles

  • Assist patients with all aspects of Financial Assistance Paperwork

  • Control credit extended to patients via a payment plan

  • Maintain business office inventory and equipment and order supplies

  • Maintain a neat work area including the reception area

  • Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

  • Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

  • Handles multiple telephone lines effectively and politely per clinic standards

  • Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment

  • Mail patient paperwork to new patients prior to appointment

  • Interacts with patients via Patient Portal

  • Scan incoming patient related documents into EHR

  • Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

  • Files incoming medical reports and correspondence

  • Assembles new patient medical records in accordance with policies and procedures

  • Ensures availability of treatment information by filing and retrieving patient records

  • Receives, processes, and documents referral requests to and from the office

  • Sorts incoming faxes via Right Fax and routes

  • Receives and routes record requests from others and makes requests on behalf of providers/patients

Visit Saint Alphonsus on Facebook at !

Visit Saint Alphonsus on Linkedin at !

See additional information by visiting Saint Alphonsus YouTube at page!

Other career opportunities at

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.