Mercy Medical Center Clinton Patient Service Representative (Elm Clinic) - Full Time - Days in Saint Alphonsus (Clinic) - Caldwell, Idaho
ID101_55540 Peds - Elm
Expected Weekly Hours:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
Job Description Details:
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
High School Diploma or equivalent required
Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred
Experience with process improvement or lean philosophy preferred
Demonstrated excellent customer service attitude/behavior
Demonstrated proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism, and quality focus
Ability to functions well in a team focused environment
Demonstrated independent problem solving and critical thinking abilities
Demonstrated computer skills including MS Word, Excel, and Outlook and 10 Key
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
Maintains operations by following policies and procedures and reports needed changes
Patient Registration Essential Functions:
Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Informs patients immediately of delays, explains why, and the anticipated wait time
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintain a neat work area including the reception area
Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service
Scheduling Medical Appointments Essential Functions:
Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Mail patient paperwork to new patients prior to appointment
Interacts with patients via Patient Portal
Scan incoming patient related documents into EHR
Ability to process incoming and outgoing referral requests
Medical Records Essential Functions:
Files incoming medical reports and correspondence
Assembles new patient medical records in accordance with policies and procedures
Ensures availability of treatment information by filing and retrieving patient records
Receives, processes, and documents referral requests to and from the office
Sorts incoming faxes via Right Fax and routes
Receives and routes record requests from others and makes requests on behalf of providers/patients
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Other career opportunities at www.saintalphonsus.org/careers
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.
Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.
Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.