Campus Management SIS Engagement Manager in United States

The SIS Engagement Manager is responsible for personally delivering and coordinating the delivery of CampusNexus Student Application Administration services to Campus Management customers.

  • Serves as the primary customer contact relative to service delivery needs

  • Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student portal

  • Add/modify/remove authorized staff and faculty requests for CampusNexus Student recommends, maintains, and updates CampusNexus Student System, and list item configuration.

  • Assists business owners in translating concepts to written requirement

  • Ensures reporting is consistent and accurate, troubleshoots issues as they arise

  • Gathers and analyzes data to support various business processes

  • Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions

  • Recommends system configurations and proposes business solutions where appropriate

  • Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing

  • Provides customer service to all stakeholders regarding system and reporting

  • Evaluates upcoming releases and recommends installation of beneficial SIS upgrades

  • Communicates the current status of releases, major projects, and ongoing CampusNexus Student activities to relevant stakeholders

  • Coordinates application of hotfixes, patches, and version upgrades

  • Coordinates a regular training calendar to keep users will informed on the proper use ofCampusNexus Student

  • Performs ad-hoc system training as needed Resolves system support requests

  • 3-5 years of experience in consulting or system administrator role relating to CampusNexus Student

  • Bachelor’s degree preferred

  • Experience with MS SQL Server 2008 preferred

  • Experience with MS SSRS and SSIS preferred

  • Experience with Crystal Reporting preferred

  • Able to determine the root cause and resolve complex problems

  • Able to provide analytical troubleshooting for various product type issues

  • Able to adapt easily to working with new technologies

  • Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment

  • Effective verbal and written communication skills

  • Must be a responsible, reliable, and accountable team player

  • Ability to travel approximately 10% - 15%

  • 3-5 years of experience in consulting or system administrator role relating to CampusNexus Student

  • Bachelor’s degree preferred

  • Experience with MS SQL Server 2008 preferred

  • Experience with MS SSRS and SSIS preferred

  • Experience with Crystal Reporting preferred

  • Able to determine the root cause and resolve complex problems

  • Able to provide analytical troubleshooting for various product type issues

  • Able to adapt easily to working with new technologies

  • Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment

  • Effective verbal and written communication skills

  • Must be a responsible, reliable, and accountable team player

  • Ability to travel approximately 10% - 15%